Return Policy

At Creative Skye Co, we want you to love your purchase. If you’re not satisfied, you may be eligible for a return under the guidelines below.

 

Return Window & Eligibility

• Returns must be requested within 14 days of delivery.

• Items must be unused, unworn, and in original condition with tags and packaging.

 

Non-returnable items:

• Custom or personalized items

• Magazines & books (not in original condition)

• Gift cards & digital products

• Final sale items

 

If an item arrives damaged or incorrect, contact us within 48 hours of delivery with photos.

 

How to Return an Item

1. Request a Return – Email customerservice@creativeskyeco.store with your order number and reason for return.

2. Ship the Item – If approved, send the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to our error.

3. Refund Processing – Once received and inspected, refunds will be issued to the original payment method within 5-7 business days.

 

Exchanges

We do not offer direct exchanges. If you need a different item, please place a new order and return the original.

 

Contact Us

For any questions, reach out to us at customerservice@creativeskyeco.store or visit our customer support page.