Shipping Policy

Shipping Zones


We currently offer shipping within the United States and select international destinations. Shipping rates and delivery times vary based on location, weight, and service selected at checkout.


Domestic Shipping (United States)


We offer multiple shipping options within the United States. Shipping rates and delivery times are calculated at checkout based on real-time carrier rates.

Delivery times may be affected by factors such as weather conditions, carrier delays, or holidays.

 

 

International Shipping


We ship to select international destinations using DHL Express and USPS. International shipping rates and delivery times are calculated at checkout based on real-time carrier rates.


Countries We Ship To:

United Arab Emirates, Austria, Australia,Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South - Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, and Indonesia.


Important International Shipping Notes:

• Shipping costs are calculated based on destination and package weight.

• Customers are responsible for any customs duties, import taxes, or fees imposed by their country.

• Delivery times vary depending on carrier service and customs processing.


Order Processing & Tracking

• All orders are processed within 1-3 business days after payment confirmation.

• You will receive a confirmation email with tracking information once your order has shipped.

• Please allow up to 24 hours for tracking updates to appear.


Shipping Restrictions

• We do not ship to PO Boxes except for orders shipped via USPS.

• We do not ship to APO/FPO addresses, or restricted regions.

• If your country is not listed at checkout, we currently do not offer shipping to that destination.


Lost, Stolen, or Delayed Packages

• We are not responsible for lost, stolen, or delayed packages after they have been shipped.

• If your package is missing, please contact the shipping carrier directly or reach out to our support team for assistance.


Returns & Exchanges

 

For return and exchange details, please refer to our Return Policy.


Contact Us

 

For any shipping-related questions, please contact us at customerservice@creativeskyeco.store or visit our customer support page.